Helping Companies Sell More, Serve Better and Spend Less
Powerful, practical tools to help you and your organization improve customer service, B2B sales, leadership, influence and productivity.
The Customer F.I.R.S.T. System
Brent Finnamore brings you the ultimate system of practical, proven tools and skills to manage customers and colleagues in any situation.
The 5 Realizations of a Customer-Focused Organization
A growing body of research is showing us that improving customer experience is one of the highest return on capital investments a company can make. This book delivers 5 proven, concise methodologies.
A complete success formula for becoming a top producer in sales. Brent distills his vast experience training tens of thousands of sales professionals to bring you The L.I.F.T. Formula.
Working with thousands of top producers, Brent has captured the very best sales practices and wove them together into one seamless, reproducible methodology.
The 8-Step Professional Selling Process
Credibility, business savvy and political acumen form the prerequisites of top tier selling in today’s complex business world. The 8-Step PSP is essential reading for B2B sales professionals, managers and executives.
The World-Class MRO Event Team
Customer Event Managers are a special breed of customer service professional – on-point whenever a customer has to send in a product for maintenance or repair. This book will guide to through the steps of designing a best-in-class CEM role and creating the conditions for world-class customer service.